Conflict Resolution for Managers

Read interview with Professor Robinson


No one likes conflict at work. Why? Because often we don’t know how to intervene to help resolve it. Conflict forces us to deal with feelings, opinions, and decisions that are easier to avoid. Sometimes your people just need a little help discussing the conflict and finding a solution. That’s where this course comes in.

Through learning by doing, you will hone managerial skills that should be part of every manager’s toolbox.  This experiential course will provide you with the skills, structure, and practice to support your team to resolve work-related conflicts, repair relationships, and feel heard.  Using skills and structures that have proven successful in millions of mediations, you will learn to intervene more skillfully in conflicts across culture, functional expertise, gender, age, sexual orientation, and work style preferences, among others.

We will work in small groups of 3-4 people to apply the skills and techniques to real workplace conflicts through role-playing conflicts that commonly occur on diverse teams. As the course progresses, you will have the chance to bring (disguised) conflicts of your own to work on in class.  Along with developing and polishing useful conflict resolution skills, you will also leave this course having gotten to know some very interesting people!


Course Date & Time

2022-Term 2:

•      Section A (Americas):  Saturdays 8:00am-12noon JST, October 29- December 17, 2022 (JST)
•      Section B (Europe & Asia):  Saturdays 17:00-21:00 JST, October 29- December 17, 2022 (JST)

2023-Term 1: January 14 to March 4, every Saturday, 9 am - 1 pm (Japan Standard Time)